Why My PAN Application through eKYC Shows No Record Found: Troubleshooting Steps

Have you ever faced the frustration of applying for a Permanent Account Number (PAN) through eKYC, only to receive a PAN number but find no trace of your application when you check its status? This common issue typically arises due to a variety of reasons, ranging from processing delays to system errors. In this article, we will explore the key reasons behind this issue and provide you with steps to resolve it.

Possibilities for the No Record Found Issue

1. Processing Time: One of the most common reasons for this issue is a delay in updating the records in the system. Your application details may not reflect in the database immediately, and it can take some time for your information to be processed and updated.

2. Data Entry Error: There might be an error during the data entry process, either when you submitted your application or when you checked the status. Ensure that you are entering the correct PAN number and all other details accurately.

3. System Maintenance or Updates: The PAN application system might be undergoing maintenance or updates, which could temporarily affect the availability of information. Always check for any system notifications or alerts.

4. Application Status: If your application is still under processing or pending verification, it may not be reflected in the system yet. Patience and a few more days could solve this issue.

Troubleshooting Steps

If you have diligently checked the above possibilities and are still unable to locate your PAN status, here are some further steps you can take:

1. Re-check Your PAN Details

Ensure that all details provided during the eKYC application are correct. This includes your name, address, and other personal information. Even a single discrepancy can cause issues.

2. Log into the Income Tax Department Website

Try logging in to the official website of the Income Tax Department using the PAN number you have been allocated. This can help verify if the issue lies with the system or with your specific account details.

3. Contact Customer Support

If the no record found issue persists, consider reaching out to the customer support of the Income Tax Department or the relevant authority through their helpline or email. They can provide specific details regarding your application status and help resolve any technical glitches.

Additional Considerations

In some cases, if your PAN application has not been updated for more than six months, it could be an indication of other issues. Here are a few things to consider:

1. Did You Receive the PAN Number by Mail?

Check if you have received the PAN card in the mail. Sometimes, the process for receiving a PAN card may take longer due to postal delays or other logistics. If you have not received the card in a reasonable time frame, contact the authorities for further assistance.

2. Proper Application Procedure

Ensure that you followed the correct procedure while applying for the PAN card. An incorrect or incomplete application could delay the processing time.

3. Duplicate PAN Card Issue

If you have applied for a new PAN card but not received it in a long time, it is possible that the duplicate PAN card may be an issue. In possession of more than one PAN card can lead to penalties under Section 272B of the Income Tax Act, 1961. You may wish to address this issue by visiting your nearest NSDL office to re-issue the card.

4. Contact Local Tax Office

Visit your nearest Income Tax Office with the COPY OF YOUR APPLIED PAN CARD FORM and Aadhaar card to request them to check if your PAN number has been allotted. They may take up your request and help you retrieve your PAN if it has been assigned.

5. File a Grievance

If all else fails, you can file a grievance at your nearest Aayakar Sampark Kendra (Revenue Service Center) or call the NSDL office. The phone numbers for NSDL are available on their official website.