What to Do When an SBI ATM Deducts Money Without Dispensing Cash

If you've withdrawn cash from an SBI ATM but didn't receive the cash, and the amount was deducted from your account, you can follow these steps to address the issue:

Wait for a Few Minutes

ATMs can sometimes take a moment to process the transaction. Wait a few minutes to see if the cash is dispensed. If it still doesn't work, proceed to the next steps.

Check Your Account

Log into your bank account to confirm that the amount has indeed been deducted. If you don't see the deduction, contact the bank immediately to ensure there's no discrepancy.

Collect Transaction Details

Note down the date, time, and location of the ATM, as well as the transaction amount. If you have a receipt or any reference number, keep that handy. These details will be crucial when filing a complaint.

Contact Your Bank

Since your card is from a different bank, contact your bank's customer service immediately. Report the incident and provide them with all relevant details. They may guide you on how to file a complaint and provide further assistance.

File a Complaint with SBI

You can also directly contact SBI’s customer service. Provide them with the transaction details and inform them that the cash was not dispensed. They will guide you on the next steps to take.

Follow Up

Keep track of your complaint status with both your bank and SBI. It may take some time to resolve, but following up regularly can help expedite the process.

Consider Blocking Your Card

If you feel there's a risk of further issues, consider blocking your card until the matter is resolved. This can prevent any unauthorized activity.

Check for Reimbursement

Typically, if the issue is acknowledged, the amount will be reversed back to your account. However, this can vary by bank, so be sure to follow up on the status of the reimbursement.

The Difference for Transactions within Different Banks

If your account is in SBI and the ATM is also SBI, the deducted amount will be reversed and credited to your account within 24 hours since you didn't receive the cash. However, if the ATM and account are from different banks, the credited amount will be processed through a banker's cheque from the ATM bank, which may take 7-8 days.

Complain to Your Bank

To speed up this process, you can complain to your bank about not receiving the cash from the ATM. Mention the ATM ID, transaction ID, date, and amount of the transaction. This will help in expediting the credit process.