Understanding Why Your Transfer is Paused in Wise (formerly TransferWise)

At Wise (formerly known as TransferWise), you may encounter situations where your transfer is paused. This guide aims to clarify why this happens, how it affects your ability to send money, and what you can do if you face such a situation.

1. Ongoing Verification Process

When your transfer is paused due to an ongoing verification process, your current transaction may be under review. However, this does not affect your ability to start new transactions. The platform continues to support you, ensuring you can still conduct other kinds of financial activities.

2. System Functionality

Wise's platform is designed to allow users to continue using other features even when one specific transfer is paused. This means that if a certain transaction is under review, you can still send money or perform any other financial activity on the platform. Your overall account functionality remains unaffected.

3. User Account Status

Your account status is crucial to understand its impact on your ability to send money. If there are no overall account restrictions and only a single or multiple transactions are paused, you can still send money through other transactions. It’s important to note that any account-related concerns should be addressed directly with Wise's customer support for accurate and detailed advice.

4. Common Reasons for Payment Pauses

Payment processing issues can occur due to technical problems, such as issues with the payment terminal or an internet connection. When this happens, the payment will remain pending in your account. The duration for releasing the funds can vary. Generally, for the vast majority of payments, funds are released back into your account in 8 days. However, for some specific cases, it could take up to 17-30 days.

5. Troubleshooting Tips

If you experience prolonged delays or issues with your payment being paused, here are a few troubleshooting steps you can take:

Check Your Internet Connection: Ensure your internet connection is stable and working properly. Contact Support: If the issue persists, contact Wise's customer support. They can provide personalized assistance and guide you through any troubleshooting steps. Review Account Activity: Check your account activity to see if any issues can be identified or resolved through account adjustments.

By staying informed and proactive, you can manage these situations more effectively and ensure a smooth transaction experience with Wise.

Conclusion

While a paused transfer can be a source of concern, it’s important to understand that this does not necessarily hinder all of your financial activities on Wise. If you encounter specific issues or have doubts about your account status, contacting Wise's customer support is the best course of action. Keep an eye on your account and follow the guidance provided to ensure smooth and timely transactions.

Frequently Asked Questions

Q: What can I do if my transfer is paused?

A: If your transfer is paused, it’s best to contact Wise's customer support. They can provide clarity on the issue and guide you through any necessary steps to resolve it.

Q: How long does it typically take for a paused payment to be released?

A: For most payments, funds are usually released back into your account within 8 days. However, for some cases, it could take up to 17-30 days, depending on the specific issue.