Why Can't I Log On to YONO SBI With the Same Username and Password?

Seemingly familiar with a familiar issue yet incredibly frustrating? If you're encountering a message stating that "Device Registration: YONO SBI allows only one account per device," you're not alone. It's a common inconvenience, but fortunately, there are steps you can take to resolve this problem.

Diagnosing the Issue

The error message suggests that your device has already been registered with another SBI account. Therefore, your current credentials won't work. This can happen in several scenarios:

Multiple Accounts: If you have multiple SBI accounts, you're likely logged into the wrong account or have forgotten which one you're using. Incorrect Device Registration: Sometimes, your device might be mistakenly registered with another user's account. App Data Issue: The YONO app may be corrupted or misconfigured, leading to registration issues.

Troubleshooting Steps

Here are the steps you can follow to troubleshoot and resolve the issue:

1. Verify Your Account Credentials

Check for Multiple Accounts: Ensure that you're using the correct username and password for the specific account you're trying to access. Double-check the details if you have multiple SBI accounts to avoid confusion.

2. Clear App Data

Clear App Data: If you're using the YONO app, you might need to clear the app data or reinstall it. This process can reset the device registration and allow you to log in with your credentials.

Steps to Clear Data:

Open the YONO app Go to Settings (usually found in the app's menu or within the app) Select the option to clear data or cache Confirm the action Reinstall the app if needed

3. Use a Different Device

Try a Different Device: If you're still unable to log in, try using a different device. This step can help you determine if the issue is related to device registration.

4. Contact Customer Support

Contact Customer Support: If the problem persists, it's best to contact SBI customer support. They can provide assistance in resolving issues related to account access and device registration.

Steps to Contact Support:

Call 1800-111-101 Select your preferred language and press 5 Speak to a customer care representative and request them to deregister your mobile if someone else had used it for logging into YONO SBI Once deregistered, uninstall the YONO app, restart your phone, and reinstall it Login using your INB username and password

Additional Tips

There are additional strategies that can be employed if the above steps do not resolve the issue:

Linking Multiple Accounts: While each device is limited to one account, you can link multiple SBI internet banking accounts to a single device. This feature may be available on some phones. Dual App Approach: If your phone supports it, you can use a dual app feature to manage different accounts. This approach is effective for devices that support it.

By following these steps and strategies, you should be able to resolve the issue and regain access to your YONO SBI account. If you still face difficulties, customer support is the best resource for assistance.