The RBL Credit Card Experience: Good or Bad?

When considering a credit card, the experience of its issuer can significantly impact your overall satisfaction. This article delves into the key aspects of RBL Credit Card, providing a comprehensive analysis of its pros and cons. We will explore customer experiences, fees, and other crucial factors that determine whether the RBL Credit Card is a good choice for you.

Customer Reviews and Experiences

Many consumers have shared their experiences with the RBL Credit Card, and the feedback has been overwhelmingly negative. Reliance Bank Limited (RBL) has been criticized for its poor customer service and high fees.

One common issue is the difficulty in contacting customer support. According to various reviews, it is nearly impossible to communicate with RBL representatives if you have a problem. If you try to change your phone number or address, you might be devastated by the frustration.

A typical customer experience might look like this: After being called 100 times by RBL representatives trying to get in touch, you finally manage to reach someone through their Interactive Voice Response (IVR) system. However, the process is often convoluted and time-consuming, making it an "absolute nightmare."

High Fees and Hidden Charges

The hidden fees associated with the RBL Credit Card are another major concern. If you miss a payment, RBL imposes hefty penalties. Instead of providing account statements, they may send you monthly statements with a password, making it difficult to track your transactions. Cumulative statements are rarely available, and RBL charges an annual interest of around 72%, which is extremely high.

In some cases, navigating through the card's system or seeking emi conversion can also result in additional fees. For instance, converting a loan might cost you heavily, and RBL does not offer any promotional deals on such conversions. A simple 1 lakh loan could end up costing you around 4 lakhs, along with the principal amount.

Alternative Credit Cards: A Better Choice

While the RBL Credit Card may not meet your needs, there are many other options available in the market. Indians are increasingly recognizing the advantages of credit cards and making informed decisions based on their individual spending habits.

One example is the HDFC Bharat Cashback Card, which offers 5% cashback on fuel purchases. There is no minimum transaction required, making it easy to save over time. Similarly, the Bajaj Finserv RBL Bank SuperCard is an excellent option for everyday use. It offers various benefits, including:

EMI payment options for interest-free cash withdrawals for up to 50 days. Liquid loans for up to 3 months on the credit limit with a nominal interest fee of just 1.16% per month. No processing fees. Waived annual and joining fees if you spend a lakh or more on the card annually.

Unlike RBL, the Bajaj Finserv RBL Bank SuperCard is linked to the RBL MyCard app, allowing you to track your application status and manage your card usage through a convenient smartphone app.

Conclusion

While the RBL Credit Card has received widespread criticism, it is crucial to weigh your options against other credit cards available in the market. With numerous benefits and a more user-friendly experience, credit cards like the Bajaj Finserv RBL Bank SuperCard can be a better choice for many consumers.