The Evolution of Postal Work Conditions: The Decline of 'Going Postal' Incidents
Introduction
Post offices have long been a staple in American communities, providing essential services and employment opportunities. From USPS announcing a surplus of over 500,000 employees in the 1970s to job security for war veterans, these institutions have played a significant role in the lives of many. However, the rise of 'going postal' incidents has been a concerning trend. This article explores the changes in postal work conditions and the factors that have led to a decline in these violent outbursts.
Understanding 'Going Postal'
The term 'going postal' was popularized by a 1986 incident in New Rochelle, New York, where a disgruntled postal worker killed three co-workers and wounded 18 others before committing suicide. This tragic event sparked widespread media coverage and public interest, leading to the widespread use of the phrase to describe any violent act committed in the workplace.
Changing Work Conditions in the Postal Industry
The evolution of postal work conditions can be divided into several key periods, each influenced by changes in technology, labor laws, and societal attitudes.
1970s - 1980s: The Golden Age of USPS
During this era, USPS had a robust workforce of over 500,000 employees, many of whom were war veterans. These workers enjoyed relatively stable jobs and the company provided a safety net for them. The post office became a reliable employer, offering consistent salaries and benefits. The high number of war veterans also meant that the workforce was often resilient and experienced, contributing to a more orderly work environment.
1990s - Early 2000s: Privatization and Technological Shifts
In the 1990s, USPS faced increasing competition from private delivery companies like FedEx and UPS. This led to a series of privatization proposals and budget cuts. The introduction of automated sorting machines and digital tools, while reducing operational costs, also led to job losses and changes in the nature of work. These changes often resulted in a more isolated and pressured workforce, which could contribute to a higher risk of violent incidents.
Mid-2000s - Present: The Shift to E-commerce
The rise of e-commerce has dramatically changed the way mail is handled. Online shopping has increased the volume of packages sent, leading to longer hours and more intense work schedules for postal workers. Additionally, the focus on speed and efficiency has left little room for human error, increasing the stress on already strained workers. This shift also means that postal workers now deal with a higher volume of sensitive and personal information, further adding to their workload and stress levels.
The Decline in 'Going Postal' Incidents
Despite these changes, there has been a decline in 'going postal' incidents in recent years. Several factors may contribute to this trend:
Strengthened Employee Support Systems
Post offices have implemented more comprehensive employee support systems, including counseling services and mental health resources. These initiatives aim to address underlying issues that may lead to violent outbursts, such as mental health problems and workplace stress.
Improved Workplace Safety Measures
The introduction of more safety measures, such as surveillance cameras and improved security protocols, has created a safer work environment. These measures help deter potential incidents and provide a measure of security for both workers and the general public.
Regulatory Changes and Accountability
Changes in labor laws and corporate policies have made it more difficult for employees to act out violently. Regulations such as mandatory counseling and the expectation of reporting any signs of distress in colleagues have contributed to a safer work environment. Employers are also held more accountable for the well-being of their employees, leading to a more proactive approach to workplace safety.
Conclusion
The decline in 'going postal' incidents is a positive development for the postal industry and society at large. By addressing the root causes of these violent outbursts and implementing more supportive measures, post offices can continue to provide essential services while ensuring the safety and well-being of their employees.