Nurses and Rudeness: Understanding the Realities Behind the Myths

Often unfairly maligned, many believe that nurses are rude and unkind individuals. However, by recognizing the challenges and pressures faced by real-life nurses, we can better understand why such behavior might occur, and work towards solutions that improve their situation and patient care.

Are Nurses Really Rude?

Two nurses, Beverly Allitt and Lucy Letby, are notorious for their abusive behavior, resulting in the deaths of at least 11 children. Such incidents, though tragic, are not indicative of the vast majority of nurses. While some nurses may indeed be rude, the vast majority are not intentionally so.

The Realities of Nursing

Real nursing is far from the glamour portrayed on television and in movies. Nurses often face high patient loads, where many patients are severely ill or injured. They must deal with modern technology, which frequently complicates their jobs rather than simplifying them. Over the years, the role of the nurse has evolved, with new responsibilities and challenges added to their already tried and tested duties.

A Case Study: My Hospital Stay

As a diabetic, I experienced the challenges of modern nursing firsthand. Every time my blood sugar (BS) needed checking, a series of steps had to be followed. This process included rolling in the computer, scanning my wristband, checking my BS, entering the results, and updating the medical record. The process was repeated throughout my stay, with additional doctors, social workers, dietitians, physical therapists, respiratory therapists, and others requiring some of my time. Family and friends also needed answers, explanations, and comfort. Adding to the mix were anxious, scared, hurting, angry, and lonely patients with multiple wants and needs. The combination of these factors can lead to impatient, frustrated, or overwhelmed nurses who might seem rude.

It is important to recognize that while some nurses are less patient than others, the majority do their best to provide compassionate care under extremely challenging circumstances. My personal rule when encountering an irritating patient was to take a moment, take a deep breath, and treat the patient as I would my family member. This approach can help create a more compassionate and understanding environment.

Why Some Nurses Behave Rudely

Some nurses are inherently bad and lack the necessary skills and ethics, but many others face overwhelming challenges:

Overworked and Underpaid: Many nurses are overworked, underpaid, and even exploited by hospitals and other organizations. They often feel that they are not given the respect and proper support they deserve. Managers Who Mislead: Leaders in some hospitals instruct nurses to always be pleasant to patients, even when faced with abusive situations. The lack of protection or a proper incident reporting system can leave nurses feeling powerless and unheard. Frustrations of the Job: The physical stress, poor pay, and insufficient time off create a challenging work environment.

Emergency Room Nurses: The Battleground

Emergency room nurses often have it the worst. They work in overcrowded, understaffed environments where patients often wait for hours. When these patients are then told to leave, they may become angry, and the nurses often bear the brunt of this frustration. The stress and high pressure in these settings contribute to a high incidence of nurse rudeness.

Despite these challenges, the nursing profession remains one of the most stressful jobs in existence. However, some healthcare networks have made significant changes to improve working conditions and benefits for nurses, leading to a more appreciative and caring environment for both patients and staff.