Is Geico the Best Auto Insurance Company? An Unbiased Review
The decision to choose Geico as your auto insurance provider is a critical one, as it significantly impacts your financial well-being and peace of mind. This article aims to provide an unbiased, in-depth analysis of Geico, helping you make an informed decision based on various factors such as customer service, pricing, and claims handling.
Customer Service: The Overwhelming Downside
Jackie, a long-time Geico customer, shared her frustrating experience with their customer service. For five years, she struggled with updates and changes to her policy without any issues. However, when she tried to update her mailing address, multiple CSRs got it wrong, leading to a mix-up and cancellation of her policy. Despite numerous phone calls seeking resolution, the problem remained unresolved. In contrast, Progressive successfully solved the issue within an hour, without any problems. This incident highlights the inefficiency and incompetence of Geico's customer service.
Claims Handling Revisited
Joyce had an experience with Geico that significantly impacted her opinion. When her car and RV were involved in an accident, a Geico representative attributed the blame to Joyce, claiming she should have seen the other driver blow through the stop sign. However, Joyce won her case in court and was awarded a higher amount due to Geico's initial misjudgment. Joyce shared, 'Geico is a very dishonest company.' This incident not only highlights the poor claims handling but also the company's tendency to shift blame unreasonably to policyholders.
Geico's Reputation and Rankings
According to the latest surveys, Geico ranks as the third-best auto insurance company in the US, with exceptional customer service. The most notable fact is that despite its ranking, Geico also happens to be one of the cheapest providers in the country. However, the key question is, is customer service the only metric that matters in the auto insurance industry?
Claims Handling Practices: Are They Honest?
Geico, like many other insurance companies, uses aftermarket/recycled parts in claims. While this practice is common across the industry, it can raise concerns about the quality of the repairs. Geico also doesn't offer the option of requesting only OEM parts, adding another layer of skepticism for policyholders who care about the condition of their vehicles after an accident.
Conclusion: How to Make an Informed Decision
The decision to choose Geico as your auto insurance provider is a personal one and should be based on a combination of factors. The company offers some benefits, such as a competitive price and a referral program that encourages customers to refer their insurance needs to family and friends. Additionally, Geico does provide mechanical breakdown coverage and numerous discounts for new car owners and special discounts for military and federal employees.
However, it is crucial to weigh these benefits against the potential downsides, such as poor customer service and questionable claims handling practices. While Geico may rank well in terms of customer service and affordability, it's essential to consider whether these factors outweigh the potential risks and inconveniences.
In conclusion, when evaluating whether Geico is the best auto insurance company, it is important to consider your personal needs, preferences, and the specific risks you face. Consult with multiple providers and read reviews to ensure you find the best fit for your unique situation.