If you have experienced the frustration of having money debited from your account despite an unsuccessful ATM transaction with the State Bank of India (SBI), this guide will help you navigate the necessary steps to lodge a complaint effectively.

Introduction to SBI ATM Transaction Issues

Misleading transactions or unauthorized debits from your account is a significant issue that can arise during an unsuccessful ATM transaction. If you find yourself in such a situation with SBI, this article will guide you through the process of registering a complaint.

Steps to Register a Complaint

1. Contact SBI Customer Care

The most straightforward and direct way to start the process is by contacting SBI's customer care. You can do this by calling their service numbers:

Phone number 1: 1800 425 3800Phone number 2: 0620 330 1473

Follow the prompts to report your issue. Be sure to have the following details ready:

Your account numberThe transaction dateThe amount involvedThe ATM location or machine number

2. Visit a Nearby SBI Branch

Alternatively, you can also visit any nearby SBI branch to raise your complaint. Speak to a customer service representative and provide the necessary details about the transaction. Fill out a complaint form to initiate the process.

3. Use the SBI YONO App

If you are an active user of the SBI YONO app, logging in to this platform might be more convenient. Navigate to the Customer Service section to raise your complaint effectively.

4. Email the Grievance Redressal Cell

For those who prefer a written complaint, you can email your details to the SBI Grievance Redressal Cell. Use the following email address:

grievancecell@

Include all relevant details to ensure your complaint is addressed comprehensively.

5. Use the Online Complaint Portal

Visiting the official SBI website and using their online grievance redressal portal is another efficient option. Look for the Customer Service or Grievance Redressal section to submit your complaint.

Tracking Your Complaint

After registering your complaint, you should receive a reference number. Keep a copy for your records and use this number to track the status of your complaint.

Important Tips:Keep all transaction receipts and any communication regarding the issue as the issue as soon as possible, ideally within a few hours of the transaction.

Conclusion

By following these steps and maintaining proper records, you should be able to register your complaint efficiently. This process may vary slightly depending on the specific account or service issue you are facing, but the above steps should provide a solid foundation.