How to Change Your Mobile Number on Income Tax e-Filing Account Without Previous Registered Number

When managing your income tax e-filing account, one common requirement is changing your mobile number. This process might be a bit tricky if you do not have access to the previous registered number. Here, we guide you through the necessary steps to update your mobile number on your income tax e-filing account.

Step-by-Step Guide

Visit the Income Tax e-Filing Portal:

Start by accessing the official e-filing website of the Income Tax Department of India. This is the primary gateway to your tax account.

Login to Your Account:

Use your credentials, including User ID and password, to log in to your e-filing account. Having the correct credentials is crucial for accessing your account.

Navigate to Profile Settings:

Once logged in, navigate to the profile settings section. Here, you should see an option to manage your account information.

Select Change Mobile Number:

If available, select the option to change your mobile number. This step is straightforward if the portal provides this feature.

Verification Process

Since you do not have access to the old registered number, you will need to go through a verification process. This step ensures your identity and prevents unauthorized changes. The verification process may include:

Answering Security Questions: Provide the answers to security questions that were set up during account creation. Providing Additional Identification Details: You may need to provide additional documents or information to verify your identity. Submitting a Request Through a Specific Form: If the portal does not support direct mobile number change, you will need to submit a request through a specific form.

Submit a Request

If the direct option to change the mobile number is not available, you can still update your number by submitting a request. There are a few ways to do this:

Grievance Redressal through the Portal: Use the grievance redressal option on the e-filing portal to explain your situation and request a change. Contact Customer Support: Reach out to the customer support helpline or email for assistance. You can provide the necessary information and ask for a change in your mobile number.

Follow Up

After submitting your request, follow up by monitoring your email or the portal for any updates. This ensures that you are kept informed about the status of your request.

Important Notes

Ensure the New Mobile Number is Active: The new mobile number you provide must be active and accessible for verification purposes. Keep Identification Documents Handy: Have any required identification documents ready, as you may be asked to provide them for verification. Contact the Income Tax Department: If you encounter issues, it is best to directly contact the Income Tax Department. They can provide specific guidance based on your situation.

For further help, consider updating the data linked to your PAN by doing it in person at any of their approved facilitators. Additionally, ensure your Aadhaar Card with your bank has the correct mobile number and update your details on the ITD website. Once offices are reopened, you can call to update your number or complete Form 8822 for a change of address.