Complaining against Builders Under RERA: A Comprehensive Guide for Homebuyers

Under the Real Estate (Regulation and Development) Act, 2016 (RERA), any aggrieved person has the right to file a complaint online against builders for violations or contraventions of the RERA Act and its associated rules and regulations. This article provides a detailed guide on how to lodge a complaint against a builder or agent under RERA, ensuring a practical and accessible process for homebuyers.

Understanding the Online Complaint Mechanism

Section 31 of the RERA Act outlines an online complaint mechanism that allows individuals to easily register their grievances with the relevant RERA Authority. This streamlined process facilitates the resolution of issues such as delays in project completion, deviation from approved plans, lack of promised amenities, or any other breach of the builder's obligations under the RERA framework. By empowering all aggrieved parties to file complaints, the RERA Act ensures accountability and strengthens consumer protection in the real estate sector.

Eligibility and Procedural Requirements

To file a complaint, the complaining party must have a relationship with the concerned builder or agent, such as being a customer or allottee. The entire procedure is online and involves the following steps:

Step-by-Step Procedure

Step 1 - Visiting the State RERA Website: The complainant must visit the state's official RERA website and register as a complainant. Once registered, they can file an online complaint against the builder or agent.

Step 2 - Filing the Complaint: Click on the complaint registration link to access the complaint form. Here, the complainant needs to fill in the details of the complaint, including personal details such as name, address, contact details, and project details. Complainants can also attach supporting documents.

Step 3 - Paying the Complaint Fees: The complainant is required to pay a fee to file the complaint. In most states, the fee is Rs. 5000, payable at the time of filing. However, in some cases, such as when filing a complaint before an adjudicating officer, the fee might be Rs. 1000. Online payment options are available for convenience.

Step 4 - Conduct of Hearing: The process of hearing the complaint is conducted online. The RERA Authority will review the complaint and may request additional information or evidence if necessary.

Supporting Documentation

When filing a complaint, it is essential to provide clear and concise documentation. The following documents are typically required:

A written complaint on plain paper with a signed declaration from the complainant Proof of relationship with the builder or agent, such as purchase agreement or allotment letter Supporting documents, such as project plans, plan approvals, and payment receipts

Honesty and accuracy in providing the necessary documentation are crucial to ensure the validity of the complaint and its subsequent resolution.

Conclusion

The online complaint mechanism under RERA provides a fair and efficient process for homebuyers to address grievances against builders. By following the steps outlined in this guide, any aggrieved person can file a complaint and seek redressal under the RERA framework. This ensures the protection of consumer rights and maintains accountability in the real estate sector.